"How to measure service quality, customer satisfaction and loyalty of ..."

Dong-Geun Oh (2023)

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DOI: 10.1177/09610006221101193

access: closed

type: Journal Article

metadata version: 2023-09-24

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Dong-Geun Oh:
How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model. J. Libr. Inf. Sci. 55(3): 719-733 (2023)

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