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"User satisfaction as a measure of system performance."
Jillian R. Griffiths, Frances C. Johnson, Richard J. Hartley (2007)
- Jillian R. Griffiths, Frances C. Johnson, Richard J. Hartley:
User satisfaction as a measure of system performance. J. Libr. Inf. Sci. 39(3): 142-152 (2007)
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