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"The nature and role of empathy in public librarianship."
Briony Birdi, Kerry M. Wilson, Hin Man Tso (2009)
- Briony Birdi, Kerry M. Wilson, Hin Man Tso:
The nature and role of empathy in public librarianship. J. Libr. Inf. Sci. 41(2): 81-89 (2009)
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