"Information Systems Service Quality, Zone of Tolerance, and User Satisfaction."

Narasimhaiah Gorla (2012)

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DOI: 10.4018/JOEUC.2012040104

access: closed

type: Journal Article

metadata version: 2020-07-09

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Narasimhaiah Gorla:
Information Systems Service Quality, Zone of Tolerance, and User Satisfaction. J. Organ. End User Comput. 24(2): 50-73 (2012)

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