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"Business Process Redesign: Tactics for Managing Radical Change."
Donna B. Stoddard, Sirkka L. Jarvenpaa (1995)
- Donna B. Stoddard, Sirkka L. Jarvenpaa:
Business Process Redesign: Tactics for Managing Radical Change. J. Manag. Inf. Syst. 12(1): 81-107 (1995)
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