"Understanding Determinants of Online Consumer Satisfaction: A Decision ..."

Rajiv Kohli, Sarv Devaraj, Mo Adam Mahmood (2004)

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DOI: 10.1080/07421222.2004.11045796

access: closed

type: Journal Article

metadata version: 2022-06-10

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Rajiv Kohli, Sarv Devaraj, Mo Adam Mahmood:
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective. J. Manag. Inf. Syst. 21(1): 115-136 (2004)

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