"The application of knowledge management in call centres."

S. C. Lenny Koh et al. (2005)

> Home

Details and statistics

DOI: 10.1108/13673270510610332

access: closed

type: Journal Article

metadata version: 2020-08-06

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/jkm/KohGTA05
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/jkm/KohGTA05
S. C. Lenny Koh, Angappa Gunasekaran, A. Thomas, Subramaniam Arunachalam:
The application of knowledge management in call centres. J. Knowl. Manag. 9(4): 56-69 (2005)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.