"Gaps within the IS department: barriers to service quality."

Leyland F. Pitt, Pierre R. Berthon, Nikala Lane (1998)

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DOI: 10.1080/026839698344837

access: closed

type: Journal Article

metadata version: 2020-08-20

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Leyland F. Pitt, Pierre R. Berthon, Nikala Lane:
Gaps within the IS department: barriers to service quality. J. Inf. Technol. 13(3): 191-200 (1998)

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