"Customer relationship management and firm performance."

Tim Coltman, Timothy M. Devinney, David F. Midgley (2011)

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DOI: 10.1057/JIT.2010.39

access: closed

type: Journal Article

metadata version: 2020-08-20

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Tim Coltman, Timothy M. Devinney, David F. Midgley:
Customer relationship management and firm performance. J. Inf. Technol. 26(3): 205-219 (2011)

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