"Service Quality Measurement in Information Systems: An Expectation and ..."

Ankit Kesharwani et al. (2021)

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DOI: 10.4018/JGIM.20211101.OA30

access: open

type: Journal Article

metadata version: 2022-10-24

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Ankit Kesharwani, Venkatesh Mani, Jighyasu Gaur, Samuel Fosso Wamba, Sachin S. Kamble:
Service Quality Measurement in Information Systems: An Expectation and Desire Disconfirmation Approach. J. Glob. Inf. Manag. 29(6): 1-19 (2021)

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