"Call center performance measurement using intuitionistic fuzzy sets."

Basar Öztaysi et al. (2020)

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DOI: 10.1108/JEIM-04-2017-0050

access: closed

type: Journal Article

metadata version: 2021-10-14

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  dblp key:
  - journals/jeim/OztaysiOKG20
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  - https://dblp.org/rec/journals/jeim/OztaysiOKG20
Basar Öztaysi, Sezi Çevik Onar, Cengiz Kahraman, Muharrem Gok:
Call center performance measurement using intuitionistic fuzzy sets. J. Enterp. Inf. Manag. 33(6): 1647-1668 (2020)

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