"Understanding customer relationship management technology adoption in ..."

Michael Newby, ThuyUyen H. Nguyen, Teresa S. Waring (2014)

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DOI: 10.1108/JEIM-11-2012-0078

access: closed

type: Journal Article

metadata version: 2020-04-02

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Michael Newby, ThuyUyen H. Nguyen, Teresa S. Waring:
Understanding customer relationship management technology adoption in small and medium-sized enterprises: An empirical study in the USA. J. Enterp. Inf. Manag. 27(5): 541-560 (2014)

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