"Empirical Study on Multi-Channel Service Quality and Customer Loyalty of ..."

Yong-zhi Qi (2014)

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DOI: 10.4018/JECO.2014100101

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type: Journal Article

metadata version: 2020-05-27

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Yong-zhi Qi:
Empirical Study on Multi-Channel Service Quality and Customer Loyalty of Retailers. J. Electron. Commer. Organ. 12(4): 1-12 (2014)

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