"Proactive management of customer relationship quality: an empirical ..."

Catalin C. Dinulescu, Lucian L. Visinescu, Victor R. Prybutok (2018)

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DOI: 10.1080/12460125.2019.1582605

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type: Journal Article

metadata version: 2022-04-09

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Catalin C. Dinulescu, Lucian L. Visinescu, Victor R. Prybutok:
Proactive management of customer relationship quality: an empirical investigation of mobile phone companies. J. Decis. Syst. 27(3): 187-211 (2018)

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