"Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' ..."

Uwe Matzat, Chris Snijders (2012)

> Home

Details and statistics

DOI: 10.1111/J.1083-6101.2012.01594.X

access: closed

type: Journal Article

metadata version: 2023-04-29

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/jcmc/MatzatS12
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/jcmc/MatzatS12
Uwe Matzat, Chris Snijders:
Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints. J. Comput. Mediat. Commun. 18(1): 62-79 (2012)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.