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"Implementing it Service Management: A Case Study Focussing on Critical ..."
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman (2009)
- Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman:
Implementing it Service Management: A Case Study Focussing on Critical Success Factors. J. Comput. Inf. Syst. 50(2): 1-12 (2009)
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