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"The Impact of Customer-Related it Investments on Customer Satisfaction and ..."

Shana L. Dardan, Antonis C. Stylianou, Ram L. Kumar (2006)

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DOI: 10.1080/08874417.2007.11645958

access: closed

type: Journal Article

metadata version: 2020-04-16

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  - journals/jcis/DardanSK06
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  - https://dblp.org/rec/journals/jcis/DardanSK06
Shana L. Dardan, Antonis C. Stylianou, Ram L. Kumar:
The Impact of Customer-Related it Investments on Customer Satisfaction and Shareholder Returns. J. Comput. Inf. Syst. 47(2): 100-111 (2006)

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