"Service equality in virtual reference."

Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz (2008)

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DOI: 10.1002/ASI.20757

access: closed

type: Journal Article

metadata version: 2020-03-02

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Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz:
Service equality in virtual reference. J. Assoc. Inf. Sci. Technol. 59(4): 535-550 (2008)

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