"Are customer satisfaction and customer loyalty drivers of customer ..."

Jia-Yin Qi et al. (2012)

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DOI: 10.1007/S10799-012-0132-Y

access: closed

type: Journal Article

metadata version: 2020-05-22

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  - journals/itm/QiZCQ12
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  - https://dblp.org/rec/journals/itm/QiZCQ12
Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu:
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. Inf. Technol. Manag. 13(4): 281-296 (2012)

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