"Estimating the Impact of "Humanizing" Customer Service Chatbots."

Scott Schanke, Gordon Burtch, Gautam Ray (2021)

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DOI: 10.1287/ISRE.2021.1015

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/isr/SchankeBR21
Scott Schanke, Gordon Burtch, Gautam Ray:
Estimating the Impact of "Humanizing" Customer Service Chatbots. Inf. Syst. Res. 32(3): 736-751 (2021)

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