"The Learning Curve of IT Knowledge Workers in a Computing Call Center."

Youngsoo Kim, Ramayya Krishnan, Linda Argote (2012)

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DOI: 10.1287/ISRE.1110.0401

access: closed

type: Journal Article

metadata version: 2020-03-13

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Youngsoo Kim, Ramayya Krishnan, Linda Argote:
The Learning Curve of IT Knowledge Workers in a Computing Call Center. Inf. Syst. Res. 23(3-2): 887-902 (2012)

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