"Bots with Feelings: Should AI Agents Express Positive Emotion in Customer ..."

Elizabeth Han, Dezhi Yin, Han Zhang (2023)

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DOI: 10.1287/ISRE.2022.1179

access: closed

type: Journal Article

metadata version: 2024-07-06

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Elizabeth Han, Dezhi Yin, Han Zhang:
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? Inf. Syst. Res. 34(3): 1296-1311 (2023)

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