"Justifications, Strategies, and Critical Success Factors in Successful ..."

Carol Pollard, Aileen Cater-Steel (2009)

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DOI: 10.1080/10580530902797540

access: closed

type: Journal Article

metadata version: 2020-08-25

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Carol Pollard, Aileen Cater-Steel:
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Inf. Syst. Manag. 26(2): 164-175 (2009)

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