"Continual Process Improvement for ITIL Service Operations: A Lean Perspective."

Nikolaus Obwegeser, Daniel T. Nielsen, Nicklas M. Spandet (2019)

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DOI: 10.1080/10580530.2019.1587576

access: closed

type: Journal Article

metadata version: 2022-04-09

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Nikolaus Obwegeser, Daniel T. Nielsen, Nicklas M. Spandet:
Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Inf. Syst. Manag. 36(2): 141-167 (2019)

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