"Delivering customer services online: identifying best practices of ..."

Nancy M. Levenburg, Helen A. Klein (2006)

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DOI: 10.1111/J.1365-2575.2006.00212.X

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type: Journal Article

metadata version: 2017-05-26

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Nancy M. Levenburg, Helen A. Klein:
Delivering customer services online: identifying best practices of medium-sized enterprises. Inf. Syst. J. 16(2): 135-155 (2006)

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