"Leveraging social media to gain insights into service delivery: a study on ..."

Moritz von Hoffen et al. (2018)

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DOI: 10.1007/S10257-017-0358-7

access: closed

type: Journal Article

metadata version: 2020-08-12

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  - https://dblp.org/rec/journals/isem/HoffenHBC18
Moritz von Hoffen, Marvin Hagge, Jan Hendrik Betzing, Friedrich Chasin:
Leveraging social media to gain insights into service delivery: a study on Airbnb. Inf. Syst. E Bus. Manag. 16(2): 247-269 (2018)

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