"Designing service systems by bridging the "front stage" and "back stage"."

Robert J. Glushko, Lindsay Tabas (2009)

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DOI: 10.1007/S10257-008-0106-0

access: closed

type: Journal Article

metadata version: 2020-08-12

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Robert J. Glushko, Lindsay Tabas:
Designing service systems by bridging the "front stage" and "back stage". Inf. Syst. E Bus. Manag. 7(4): 407-427 (2009)

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