"Towards a lightweight framework for service management evaluation in SMEs."

Daniela Patricia Feversani et al. (2023)

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DOI: 10.1007/S10257-022-00576-1

access: open

type: Journal Article

metadata version: 2023-05-13

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  - https://dblp.org/rec/journals/isem/FeversaniCMPP23
Daniela Patricia Feversani, Valeria de Castro, Esperanza Marcos, Mario G. Piattini, María Luz Martín Peña:
Towards a lightweight framework for service management evaluation in SMEs. Inf. Syst. E Bus. Manag. 21(1): 81-122 (2023)

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