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"Impact of e-CRM on Website Loyalty of a Public Organization's Customers."

Wen-Jang Jih (2011)

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DOI: 10.4018/IRMJ.2011040104

access: closed

type: Journal Article

metadata version: 2021-08-27

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Wen-Jang Jih:
Impact of e-CRM on Website Loyalty of a Public Organization's Customers. Inf. Resour. Manag. J. 24(2): 46-60 (2011)

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