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"A methodology for measuring user satisfaction."
D. N. J. Mostert, Jan H. P. Eloff, Sebastiaan H. von Solms (1989)
- D. N. J. Mostert, Jan H. P. Eloff, Sebastiaan H. von Solms:
A methodology for measuring user satisfaction. Inf. Process. Manag. 25(5): 545-556 (1989)
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