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"Modeling the IRS Telephone Taxpayer Information System."
Carl M. Harris, Karla L. Hoffman, Patsy B. Saunders (1987)
- Carl M. Harris, Karla L. Hoffman, Patsy B. Saunders:
Modeling the IRS Telephone Taxpayer Information System. Oper. Res. 35(4): 504-523 (1987)
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