"From power to punishment: consumer empowerment and online complaining ..."

Zongchao Li (2019)

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DOI: 10.1108/INTR-05-2018-0232

access: closed

type: Journal Article

metadata version: 2020-03-04

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Zongchao Li:
From power to punishment: consumer empowerment and online complaining behaviors. Internet Res. 29(6): 1324-1343 (2019)

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