"A Call Center Uses Simulation to Drive Strategic Change."

Robert M. Saltzman, Vijay Mehrotra (2001)

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DOI: 10.1287/INTE.31.3.87.9632

access: closed

type: Journal Article

metadata version: 2017-05-27

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Robert M. Saltzman, Vijay Mehrotra:
A Call Center Uses Simulation to Drive Strategic Change. Interfaces 31(3): 87-101 (2001)

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