"Practice Summary: Henkel Uses Analytics to Improve Call Center Performance."

John Maleyeff, Canan Gunes Corlu (2024)

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DOI: 10.1287/INTE.2021.0106

access: closed

type: Journal Article

metadata version: 2024-10-22

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John Maleyeff, Canan Gunes Corlu:
Practice Summary: Henkel Uses Analytics to Improve Call Center Performance. INFORMS J. Appl. Anal. 54(4): 357-364 (2024)

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