"High-contact services of the transient and high-uncertainty type: managing ..."

Rachel W. Y. Yee et al. (2022)

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DOI: 10.1108/IMDS-07-2021-0417

access: closed

type: Journal Article

metadata version: 2022-05-18

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Rachel W. Y. Yee, Thomas Y. Choi, Andy C. L. Yeung, T. C. E. Cheng:
High-contact services of the transient and high-uncertainty type: managing customer experience. Ind. Manag. Data Syst. 122(3): 752-773 (2022)

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