"TQM factors and organisational results in the EFQM excellence model ..."

Arturo Calvo-Mora et al. (2020)

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DOI: 10.1108/IMDS-12-2019-0701

access: closed

type: Journal Article

metadata version: 2023-03-21

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Arturo Calvo-Mora, Antonio Blanco-Oliver, José Luis Roldán, Rafael Periáñez-Cristóbal:
TQM factors and organisational results in the EFQM excellence model framework: an explanatory and predictive analysis. Ind. Manag. Data Syst. 120(12): 2297-2317 (2020)

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