"A key to TQM benefits: manager involvement in customer processes."

Vincent W. S. Yeung, Robert W. Armstrong (2003)

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DOI: 10.1504/IJSTM.2003.002568

access: closed

type: Journal Article

metadata version: 2020-07-30

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Vincent W. S. Yeung, Robert W. Armstrong:
A key to TQM benefits: manager involvement in customer processes. Int. J. Serv. Technol. Manag. 4(1): 14-29 (2003)

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