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"Users as sources for radical service innovations: opportunities from ..."

Florian Skiba, Cornelius Herstatt (2009)

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DOI: 10.1504/IJSTM.2009.025393

access: closed

type: Journal Article

metadata version: 2020-07-30

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Florian Skiba, Cornelius Herstatt:
Users as sources for radical service innovations: opportunities from collaboration with service lead users. Int. J. Serv. Technol. Manag. 12(3): 317-337 (2009)

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