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"Intra-organisational quality measurement: the case of cellular mobile ..."
Anita Seth, Kirankumar Momaya, Hari Mohan Gupta (2006)
- Anita Seth, Kirankumar Momaya, Hari Mohan Gupta:
Intra-organisational quality measurement: the case of cellular mobile services. Int. J. Serv. Technol. Manag. 7(4): 347-368 (2006)
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