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"Design for service innovation: a methodology for designing service as a ..."
Sun K. Kim et al. (2010)
- Sun K. Kim, Kosuke Ishii, Kurt A. Beiter, Naoshi Uchihira, Yuji Kyoya:
Design for service innovation: a methodology for designing service as a business for manufacturing companies. Int. J. Serv. Technol. Manag. 13(1/2): 40-62 (2010)
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