"The relationship between non-queue, pre-process waiting time and service ..."

R. Susan Ellis, Lester W. Johnson, Siegfried P. Gudergan (2005)

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DOI: 10.1504/IJSTM.2005.006547

access: closed

type: Journal Article

metadata version: 2020-07-30

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R. Susan Ellis, Lester W. Johnson, Siegfried P. Gudergan:
The relationship between non-queue, pre-process waiting time and service satisfaction. Int. J. Serv. Technol. Manag. 6(1): 91-100 (2005)

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