"What constitutes excellent user experience in online consumers' return ..."

Jingwen Chen, Yan Ma (2020)

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DOI: 10.1504/IJSTM.2020.107438

access: closed

type: Journal Article

metadata version: 2020-07-30

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Jingwen Chen, Yan Ma:
What constitutes excellent user experience in online consumers' return services? Int. J. Serv. Technol. Manag. 26(4): 291-304 (2020)

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