"Application of importance and satisfaction indicators for service quality ..."

Fei-Yun Chen, Shun-Hsing Chen (2014)

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DOI: 10.1504/IJSTM.2014.063567

access: closed

type: Journal Article

metadata version: 2020-07-30

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Fei-Yun Chen, Shun-Hsing Chen:
Application of importance and satisfaction indicators for service quality improvement of customer satisfaction. Int. J. Serv. Technol. Manag. 20(1/2/3): 108-122 (2014)

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