"Trust-Supporting Design Elements as Signals for AI-Based Chatbots in ..."

Martin Sonntag, Jens Mehmann, Frank Teuteberg (2023)

> Home

Details and statistics

DOI: 10.4018/IJSSMET.329963

access: open

type: Journal Article

metadata version: 2024-06-08

- view
  - electronic edition via DOI (open access)
  authority control:
- export record
  dblp key:
  - journals/ijssmet/SonntagMT23
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ijssmet/SonntagMT23
Martin Sonntag, Jens Mehmann, Frank Teuteberg:
Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. Int. J. Serv. Sci. Manag. Eng. Technol. 14(1): 1-16 (2023)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.