"Business Cost Budgets: A Methodology to Incorporate Business Impact into ..."

Axel Kieninger et al. (2012)

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DOI: 10.4018/JSSMET.2012070104

access: closed

type: Journal Article

metadata version: 2020-07-09

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Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev:
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. Int. J. Serv. Sci. Manag. Eng. Technol. 3(3): 49-64 (2012)

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