"The influence of perceived justice of service recovery on affective and ..."

Edward Shih-Tse Wang, Lily Shui-Lien Chen (2011)

> Home

Details and statistics

DOI: 10.1504/IJSS.2011.045053

access: closed

type: Journal Article

metadata version: 2021-10-14

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/ijss/WangC11
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ijss/WangC11
Edward Shih-Tse Wang, Lily Shui-Lien Chen:
The influence of perceived justice of service recovery on affective and cognitive trust. Int. J. Serv. Stand. 7(3/4): 278-290 (2011)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.