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"Service satisfaction through external knowledge management."
Kongkiti Phusavat et al. (2008)
- Kongkiti Phusavat, Pornthep Anussornnitisarn, Vunnaporn Devahastin-Suthapreda, Piyasurang Kuljittiprasit, Poomporn Thamsatitdej:
Service satisfaction through external knowledge management. Int. J. Serv. Stand. 4(2): 182-193 (2008)
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