"Assessing customer satisfaction in parcel delivery industry: an empirical ..."

Bingguang Li, Michael W. Riley, Chang-tseh Hsieh (2004)

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DOI: 10.1504/IJSS.2004.005695

access: closed

type: Journal Article

metadata version: 2020-09-24

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Bingguang Li, Michael W. Riley, Chang-tseh Hsieh:
Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers. Int. J. Serv. Stand. 1(2): 172-192 (2004)

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