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"Pervasiveness of SERVQUAL and its potential for the standards for ..."

Muhammad Muazzem Hossain (2014)

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DOI: 10.1504/IJSS.2014.061061

access: closed

type: Journal Article

metadata version: 2020-09-24

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Muhammad Muazzem Hossain:
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service. Int. J. Serv. Stand. 9(1): 67-83 (2014)

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