"Exploring the service recovery landscape through the lens of a systemigram."

Ahasan Harun, Gayle Prybutok, Victor R. Prybutok (2018)

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DOI: 10.1504/IJSS.2018.100205

access: closed

type: Journal Article

metadata version: 2021-10-14

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Ahasan Harun, Gayle Prybutok, Victor R. Prybutok:
Exploring the service recovery landscape through the lens of a systemigram. Int. J. Serv. Stand. 12(3/4): 347-373 (2018)

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